Privacy Policy

ONLINE UAE EVISA ("we", "us", or "our") operates the website visa.immi.ae as a private visa assistance platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit an application through our platform.

By accessing or using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms described here, please do not use the platform.

We collect information necessary to process your UAE visa application and provide our services. This includes:

We use the information we collect solely for the following purposes:

• Processing and submitting your UAE visa application to the relevant authorities
• Communicating with you about your application status, updates, and approvals
• Verifying your identity and eligibility for the visa type requested
• Providing customer support and responding to your queries
• Sending service-related emails and notifications (not marketing without consent)
• Complying with legal obligations under UAE law and applicable regulations
• Improving our platform's performance and user experience through anonymized analytics

We do not use your personal data for automated decision-making, profiling, or any purpose unrelated to visa assistance services.

We may share your personal information only in the following circumstances:

We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• 256-bit SSL/TLS encryption for all data transmission
• Encrypted storage for all uploaded documents and personal records
• Restricted access controls — only authorized personnel can view application data
• Regular security audits and vulnerability assessments
• Secure data centers with physical access controls

While we employ industry-standard security measures, no electronic transmission over the internet is 100% secure. We encourage you to use strong passwords and avoid sharing your account credentials.

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable UAE laws and regulations.

• Application data is retained for a minimum of 3 years from the date of submission to comply with UAE legal obligations
• Uploaded identity documents are deleted within 90 days of application completion or rejection, unless retention is legally required
• Communication records (emails, support tickets) are retained for 2 years
• Technical logs and analytics data are anonymized and retained for 12 months

Upon expiration of the retention period, data is securely deleted or anonymized using industry-standard methods.

Our platform uses cookies and similar tracking technologies to enhance your browsing experience and analyze platform performance. The types of cookies we use include:

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the platform. We do not use cookies for advertising or cross-site tracking purposes.

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us at privacy@immi.ae. We will respond to all requests within 30 days in accordance with applicable law.

Our platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If a minor's information is required as part of a family visa application, it must be submitted by a parent or legal guardian who accepts responsibility for the accuracy and lawfulness of the submission.

If you believe we have inadvertently collected information from a minor without appropriate consent, please contact us immediately at privacy@immi.ae and we will take prompt steps to delete such information.

Our platform may contain links to external websites or services not operated by IMMI TOURISM L.L.C-FZ. These include payment gateways, government information portals, and partner services. We have no control over the content or privacy practices of those websites.

We strongly encourage you to review the privacy policies of any third-party websites you visit. We accept no responsibility or liability for their policies or practices.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Display a notice on our platform notifying users of the change
• Where required by law, notify affected users directly by email

Your continued use of the platform after any changes become effective constitutes your acceptance of the updated policy. We encourage you to review this page periodically.